Click on a section to get more information on that subject.
Your policy number is written on your insurance policy or on any other document Humania Assurance sent you about this policy.
A change of address can be communicated to us in several ways:
You must complete and sign the Pre-Authorized Debit Agreement and send it to us with a copy of your check specimen.
You must complete and sign the Pre-Authorized Credit Card Agreement form (available for online products only) and send it to us.
You can contact Humania Assurance:
You must complete and sign the Beneficiary Designation form and send it to us.
You must complete and sign the Absolute Assignment form and send it to us.
You must complete and sign the Subrogated Policy Owner Designation form and send it to us.
Please send your request to the following address: Humania Assurance, 1555 Girouard Street West, Saint-Hyacinthe, QC J2S 2Z6.
Be sure to indicate the policy number on your request, and date, sign and attach a check for $25 payable to Humania Assurance Inc., representing the fee for that request.
You must complete and sign the Request for cash surrender value and send it to us.
Only the policyholder can cancel a policy. To do so, he can contact Humania Assurance:
On the page Make a claim, select the type of claim you want to do and follow the required steps.
You can contact the Claims Department at 1-877-987-3076 Monday to Friday from 8 am to 5 pm or make a follow-up on an individual insurance claim by email at claims@humania.ca.
Upon receipt of your completed disability claim form, composed of three initial forms – Claimant statement, Policyholder statement and Attending physician statement – you will receive an acknowledgment of receipt.
A file will be opened and an analyst assigned to assess your claim will contact you within 10 days.
The analyst may ask for additional information before finalizing the assessment of your disability claim.
****If your policy was bought less than two years ago, please complete and sign the Authorization for disclosure of information.
Keep your original documents for your files. The only form requiring original documents is Humania Assurance’s Standard Authorization.
You may submit your disability claim:
If your policy was bought less than two years ago:
If your policy was bought more than two years ago:
If you meet the definition of disability as well as other requirements of your insurance contract, you will receive disability benefits. Payments are due following the waiting period stipulated in your insurance policy. Payments will depend on the type of your disability.
Short-term disability benefits are paid every two weeks.
Long-term disability benefits are paid on a monthly basis at the end of each month.
You must complete and sign the Direct deposit form and send it to us with a copy of your check specimen.
It is your responsibility to stay in contact with your analyst while your disability claim is in effect.
You must inform your analyst of any change in your medical condition during the course of your disability claim.
You must also provide all the documents your analyst requests, be they medical (clinical notes, X-rays or specialist reports), financial (from CSST), or administrative (medical history form).
It is our responsibility to keep you informed at each step of your disability claim procedure and to explain any of our decisions.
It is also our job to keep your personal and medical information confidential.
When you feel fit to return to work, whenever it is appropriate and possible, we will work with you and your employer to make any necessary accommodations to your work schedule or duties.
Requests for medical information for assessment of your disability claim may include:
Yes, it is important to continue paying your insurance premiums.
If Humania Assurance recognizes your disability, and your insurance policy includes a waiver of premiums provision for some of your coverages, you may be entitled to a premium waiver. In this case, your premium waiver would begin after the waiting period stipulated in your contract. Any overpayment of premiums will also be reimbursed. For further information, please review your insurance policy.
Make sure to complete, sign and attach all of the sections of the document required for your claim.
There are two ways to make a claim in medical and dental claims.
First, you can complete the claim online.
You can also select the type of claim on the page Make a claim and follow the required steps.
You can contact the Claims Department at 1-877-987-3076 Monday to Friday from 8 am to 5 pm or make a follow-up on an individual insurance claim by email at claims@humania.ca.
The assessment delay depends on the transmission mode of your claim:
It is important to consider that additional time can be added, for example, the mailing time for sending a reply or check. With direct deposit, you must also consider three more business days for the payment to appear in your account. It is also important to note that these delays depend on the volume of claims received.
No, the fee charged to fill out forms is not refundable.
You have a contractual deadline of three months to submit an application. We recommend that you submit your requests regularly.
It is possible to submit applications for claims incurred in a calendar year up to three months in the following year. For example, the costs incurred in 2023 must be requested before March 31st, 2024.
If you are healthy or if your condition is stable, you do not have to notify the insurer.
You can contact the customer service at 1-800-773-8404 Monday to Friday from 8 am to 5 pm.
Customer service, individual insurance:
The email address for our customer service for individual insurance is clients@humania.ca.
Make sure to clearly write your policy numbers and your name.
You will receive an answer in a delay of two to three business days.
To submit a health and dental benefits claim:
You must complete the Medical and paramedical fees claim form or the Dental fees claim form and attach the required documents (e.g., receipt). You can also complete the form online.
The email address is claims@humania.ca.
You can send mail to Humania Assurance:
1555 Girouard Street West
Saint-Hyacinthe, Quebec
J2S 2Z6
