If postal services are disrupted, Humania Assurance will not be able to send or receive mail via Canada Post. If applicable, as an insured individual or beneficiary, you may be invited to use alternative means of communication, such as our online customer service department, telephone or fax.
Rest assured, Humania is committed to promptly forwarding all priority documents using an alternative courier service.
For more information, please consult our detailed frequently asked questions (FAQ).
If postal services are disrupted, Humania Assurance will not be able to send or receive mail via Canada Post.
We invite you to use our other means of communication to stay connected.
We are committed to promptly forwarding all priority documents using an alternative courier service.
Our customer service team is available to assist you.
Individual insurance
Group insurance
If postal services are disrupted, you can drop off your mail or pick up a cheque at the Humania Assurance head office. Please contact us before visiting the office.
Here is the address and opening hours of the head office:
1555 Girouard Street West, Saint-Hyacinthe, Quebec – 8 a.m. to 5 p.m.
We will continue to receive and process mail as long as postal services remain undisrupted.
If postal services are disrupted, please use our online tools for assistance:
Policyholders can collect cheques at our head office. Please contact us before visiting the office.
For disability, accidental fracture, critical illness, life insurance and accidental death insurance: You will be contacted by our team.
We recommend setting up direct deposit to your bank account whenever possible.
If the strike lasts for an extended period, we will actively seek alternative courier partners to ensure your cheques are delivered as quickly as possible.
Yes. If postal services are disrupted, you can drop off your mail at Humania Assurance’s head office.
Here is the address and opening hours of the head office:
1555 Girouard Street West, Saint-Hyacinthe, Quebec – 8 a.m. to 5 p.m.
You can apply for benefits by completing the provided forms. Documents should be sent by email or fax.
We invite you to consult our online tools for this purpose:
You can find detailed information on checking the status of a claim here:
If the strike continues, the benefit statements we send by mail will be held. However, if you, as an insured person, wish to receive a statement, it can be sent to you via secure email. We invite you to contact us regarding this matter.
If postal services are disrupted, advisors should reach out to our sales managers using the contact information available online here: https://www.humania.ca/en/advisor-centre/contact-sales-team/
We encourage customers to reach out to Humania’s customer service department for assistance.
Individual insurance
Group insurance
Contracts sent to brokers will follow the firm’s standard correspondence guidelines.
